General
Questions:
- Do I need to register before starting my photo book project?
- How do I start making my photo book?
- What is the size of my photo book? Can I choose my own size?
- Is there a limit of pages for my photo book?
- Will I be able to see an actual sample of my photo book first before printing?
- Am I able to choose alternative paper quality for my photo book?
Answers:
- Do I need to register before starting my photo book project?
No, you do not need to register to start designing your photo book. However, you do need to register when placing your order.
- How do I start making my photo book?
It’s really easy – just download the Photo Book Editor software, install it and then you can begin designing your photo book. For a step-by-step guide to start making your photo book, look under the Quick Tutorial section on this website.
- What is the size of my photo book? Can I choose my own size?
Depending on the type of photo book you’ve selected, you have a few sizes to choose from. Do check under Finishing & Specifications to view the different sizes.
- Is there a limit of pages for my photo book?
Yes – but it’s an extensive limit. You can include up to a maximum of 300 pages for hard cover photo books, 200 pages for soft cover photo books.
- Will I be able to see an actual sample of my photo book first before printing?
photobookmart does not practice giving actual samples. The closest sample we can provide to your actual photo book is a proof in PDF format, provided in the process of placing your order.
To continuously ensure that you get the best finished product, photobookmart does also implement stringent quality controls on our end when printing and in production.
- Am I able to choose alternative paper quality for my photo book?
Yes, customers may select the matte texture paper at the payment page, an additional fee will be charged for this option.
Back to topQuestions:
- I am not familiar with designing work, is it difficult for me to work with your software?
- Where do I select the type of paper & colour my photo book?
- What kind of picture formats can i use for my photo book?
- How do i upload my photos to the software?
- How do I put my photos on the page?
- What is the best resolution for photos in my photo book?
- How do I know if my photos are of the minimum required resolution?
- What if the resolution of my photos is below the minimum requirement?
- I can’t upload my photos on to the software. What should I do?
- Does Photo Book Editor come with image-enhancing features?
- If I delete or alter my photos on photobook editor, will it affect the original photo?
- Can I change the size of my photo book while I’m halfway designing it?
- How do I add more pages to my photo book?
- Can I insert a page in between two pages I’ve previously created?
- Will the photos I’ve uploaded onto photobook editor disappear when I close the program?
- Do I have to remain connected to the Internet to design my photo book?
Answers:
- I am not familiar with designing work, is it difficult for me to work with your software?
Our software is designed to be used by everybody, no prior knowledge in design software is required.
- Where do I select the type of paper & colour my photo book?
As you proceed with ordering your photo book, these options are available for your selection on the payment page.
- What kind of picture formats can i use for my photo book?
- RGB, CMYK or Grayscale JPEG
- RGB, CMYK or Grayscale TIFF
- PNG images
- How do i upload my photos to the software?
Look for the Add Images icon + at the bottom left panel. Once you click on it, a window will pop-up, prompting you to select the folder where your photos are stored. Select the folder, then your choice of photos and click ‘OK’. You can also click on the Select All button at the top left corner if you would like all the photos to be uploaded.
Or if you have a full folder of pictures which you would like to upload, then click on the Add Folder with Images. All your photos are now ready to be placed in to your photo book.
- How do I put my photos on the page?
Your photos will first appear as thumbnails at the bottom panel on Photo Book Editor. To place them in your photo book, just drag and drop them on to your desired page and position.
- What is the best resolution for photos in my photo book?
photobookmart recommends using resolution of 240dpi and above. If your photos are of a lower resolution, they may appear blurred or pixelated in the finished product.
- How do I know if my photos are of the minimum required resolution?
In your photo folder, right-click on the selected image, choose Properties > Details. Look for the ‘Horizontal Resolution’ and ‘Vertical Resolution’. You can then see if your photo meets the minimum requirement of 240dpi.
You will then see an additional bar just above your photo book thumbnails. If you mouse over each square shown, you will be able to see what errors exist on every page – including low resolution photos.
- What if the resolution of my photos is below the minimum requirement?
Unless you are well-versed with photo enhancing software such as Photoshop, we recommend for you to retake the photo or simply use another alternative.
- I can’t upload my photos on to the software. What should I do?
Check if your images match the following requirements. - JPEG, TIFF or PNG formats. PNGs should be 8-bit and non-interlaced
- sRGB colour (no CMYK nor Grayscale nor Adobe 1998 RGB)
- If you’re using iPhoto, ensure that your photo library has its default name and is saved in its default location
- 150 to 300 dpi in resolution
- Does Photo Book Editor come with image-enhancing features?
You can perform basic enhancements on your photos with Photo Book Editor such as zooming in and out on a particular portion, moving away unattractive portions or backgrounds, improving picture brightness and vibrance, adding a sepia or black and white effect on them and more.
- If I delete or alter my photos on photobook editor, will it affect the original photo?
No. They will only appear deleted, altered or enhanced on the software, not on the original file.
- Can I change the size of my photo book while I’m halfway designing it?
Unfortunately, you can’t. If you wish to have another size, you will need to start another new project.
- How do I add more pages to my photo book?
Click on Insert > Append New Page. The new pages will be added from the last page onwards. You can also find this command when you right-click on the page.
- Can I insert a page in between two pages I’ve previously created?
Not a problem! Just click on Insert > Insert New Page.
- Will the photos I’ve uploaded onto photobook editor disappear when I close the program?
As long as you save your project before closing, no.
- Do I have to remain connected to the Internet to design my photo book?
You don’t have to be connected to the Internet unless you want to place your order or refer to the photobookmart website.
P/s: You can check the above details by right clicking on the selected image and then selecting Properties.
If you’re still facing problems, do get in touch with our Customer Service Department.
Questions:
- Do you provide services like helping customers to make amendments to their files?
- Can I choose the colour of my photo book cover too?
- What is considered one page? A spread of both sides or just one side?
- How do I put my photos on the page?
- How many photos can I put inside my book?
- How do I change the size of a photo I’ve placed on a page?
- How do I zoom in and out on a particular portion of my photo?
- How do I move unattractive portions or backgrounds on my photo away?
- How do I improve picture brightness and vibrance?
- How do I change my photos to a sepia or black and white colour tone?
- What does the Fade command do?
- I wish to add borders around my photos. How do I do it?
- How do I remove the borders then?
- Can I add a shadow behind my photos?
- Can I change the orientation of my photos or make them slanted?
- How do I change the position of my photos / captions?
- I don’t like one of the photos I’ve placed on to my photo book. How do I remove it?
- I don’t remember which photos I’ve used or placed on to my photo book. How do I avoid accidentally repeating the same photo?
- How do I remove all the photos displayed on the thumbnail panel?
- How do I include text into pages of my book?
- How do I adjust the font type, size, colour etc?
- How come I only see a portion of my text after changing the font size?
- What if I made a mistake whilst designing my photo book?
- I’m not happy with the page arrangements in my book. How do I change it?
- How do I add or change the page backgrounds?
- Is it possible to print the title of my album on the book’s spine?
- Can I save my photo book and finish designing it later?
Answers:
- Do you provide services like helping customers to make amendments to their files?
Because we receive many files every day, we are unable to help customers to make amendments to the files submitted. It is your responsibility to ensure the files are 100% good for printing before placing your orders.
- Can I choose the colour of my photo book cover too?
Definitely! Click here to see what colours can be incorporated into your photo book cover.
- What is considered one page? A spread of both sides or just one side?
The pagination of your photo book is similar to an ordinary book. Each page that you flip is considered one page.
- How do I put my photos on the page?
Your photos will first appear as thumbnails at the bottom panel on Photo Book Editor. To place them in your photo book, just drag and drop them on to your desired page and position.
- How many photos can I put inside my book?
As long as it is within the maximum page count and file size, you can place as many photos as you like.
- How do I change the size of a photo I’ve placed on a page?
Select the photo you wish to resize and drag any of its corners in or out accordingly to reduce or increase the photo.
- How do I zoom in and out on a particular portion of my photo?
Simply click on the Zoom In (Insert Magnifying tool with plus sign) or Zoom Out (insert magnifying glass with minus sign) icons to adjust accordingly.
- How do I move unattractive portions or backgrounds on my photo away?
- Select your picture
- You will see four directional arrows in the middle. Depending on which part of the photo you’d like to see more (or less of), drag your mouse over the left, right, up or down arrows respectively.
- How do I improve picture brightness and vibrance?
You can either click on the Perfectly Clear Image icon at the editing taskbar or right-click on the selected photo and then click on the Perfectly Clear Image option.
To remove the enhancement, do the same process.
- How do I change my photos to a sepia or black and white colour tone?
Right-click on the selected photo, select Filter and then click on your preference. Or you can also click on the B&W Filter (insert icon) or Sepia Filter (insert icon) at the editing taskbar.
- What does the Fade command do?
The Fade command is best used if you wish to make a photo less prominent. By selecting a higher Fade percentage, the lesser prominent your selected photo will be. Its effect is almost as if a white tinge was overlaid on the photo.
- I wish to add borders around my photos. How do I do it?
Look for the Picture Borders option at the bottom panel where your photo thumbnails are displayed. A variety of borders will then be opened up for your selection. Select the border of your choice and then drag and drop the border thumbnail on to your photo.
- How do I remove the borders then?
Easy! Right-click on the respective photo > Edit > Remove Border.
- Can I add a shadow behind my photos?
Not a problem! Just make sure you’ve selected the photo to have a shadow, then click on the Add Drop Shadow icon (insert icon). You can also find this command when you right-click on the selected photo!
To remove, repeat the same process – except now, look out for Remove Drop Shadow instead.
- Can I change the orientation of my photos or make them slanted?
Sure. Here’s what you need to do: - Right-click on the respective photo thumbnail
- Select ‘Rotate’ from the sub-menu that pops up. Rotate the photo to your desired position.
- How do I change the position of my photos / captions?
It’s as easy as dragging them around to your desired position. Just be sure to select the item first.
- I don’t like one of the photos I’ve placed on to my photo book. How do I remove it?
Simply right-click on the thumbnail and select ‘Remove Image ’or ‘Delete’ on the sub-menu that appears.
- I don’t remember which photos I’ve used or placed on to my photo book. How do I avoid accidentally repeating the same photo?
No worries, just click on the √ icon called Hide Used Images at the left side of the panel that’s holding your photo thumbnails. This will temporarily hide the images you’ve already placed on your photo book.
- How do I remove all the photos displayed on the thumbnail panel?
At the left-hand side of this panel, look for the X sign (insert icon) called Clear Image Browser. Once you click on this, every thumbnail will be removed, including the photos you’ve placed on to your photo book. So be sure to only click on this icon when you are certain that you want to remove the photos.
- How do I include text into pages of my book?
Click Insert > New Caption or right-click on the page and select Insert > New Caption. A text box will then appear on the page. You can double-click it to start typing or editing your text.
- How do I adjust the font type, size, colour etc?
Double-click the respective text box and change font type, size, colour etc accordingly using the Editing task bar.
- How come I only see a portion of my text after changing the font size?
You have probably selected a font size larger than the available text box space. You can either resize your fonts or the text box itself by dragging the small squares at the corners of the text box, in and out.
- What if I made a mistake whilst designing my photo book?
No worries! Just press Ctrl and Z at the same time. This command will undo the mistake made. For Mac users, press Command and Z simultaneously.
- I’m not happy with the page arrangements in my book. How do I change it?
Look for ‘Pages’, click on it and then select ‘Rearrange Pages’. You can then drag and drop the pages in the order of your liking.
- How do I add or change the page backgrounds?
Just drag and drop till you’re satisfied with the outcome. Or if you prefer a plain background, drag and drop the background labelled as ‘None’.
Once you drag and drop any background, it will always resize to fit proportionately to the page. You can change the background size by double-clicking it and dragging its corners accordingly.
- Is it possible to print the title of my album on the book’s spine?
Because your photo book will be side-sewn by hand, printing on the book’s spine will affect the beauty and craftsmanship of this manual binding process. As such, printing your photo book’s title on the spine is not practiced by photobookmart.
- Can I save my photo book and finish designing it later?
Of course! We wouldn’t want to rush your masterpiece. But remember to save your file first before you close the software! When you’re ready to work on your photo book again, simply re-open the program and then open your project from there.
Questions:
- How long do you take to ship my order?
- What is your mode of shipping?
- Are the prices that you offer inclusive of shipping cost?
Answers:
- How long do you take to ship my order?
We will ship your order within 5 working days, it may take another 2-5 days for the courier company to reach you.
- What is your mode of shipping?
All orders are shipped via courier company.
- Are the prices that you offer inclusive of shipping cost?
No, the prices are exclusive of shipping.
Questions:
- I wish to purchase more than 1 copy of photo book, do you offer bulk discount?
- Will I be charged for additional pages?
Answers:
- I wish to purchase more than 1 copy of photo book, do you offer bulk discount?
Yes, we do offer special price for bulk buying. Do email us your requirements at enquiry@photobookmart.com.my.
- Will I be charged for additional pages?
The price of the standard photo book is inclusive of a maximum of 40 pages. Should you need more pages, a reasonable fee will be charged accordingly. Click on pricing to view the charges.
